Thank you for shopping with The Joshuary! We want you to be completely satisfied with your purchase. If you’re not happy with your item(s), we’re here to help.
Returns
- Timeframe: You have 30 days from the date of delivery to request a return.
- Eligibility: To be eligible for a return, your item(s) must be unworn, unwashed, and in the same condition that you received them, with all tags and original packaging intact.
- Non-returnable items: The following items cannot be returned:
- Sale items
- Gift cards
- Intimate items (e.g., underwear, swimwear)
- Customized or personalized items
How to Return
- To initiate a return, email our customer support team at [Insert Email] with your order number and details of the item(s) you’d like to return.
- After your return request is approved, you will receive a return authorization and instructions on how and where to send your item(s).
- You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Exchanges
If you would like to exchange your item for a different size or color, please follow the return process above and place a new order for the replacement item. This ensures you get the right product as soon as possible.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.
- Original shipping costs are non-refundable.
Damaged or Defective Items
If you received an item that is damaged or defective, please contact us within 7 days of delivery at [email protected] with photos of the damage. We’ll work with you to resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please first check with your bank or credit card provider, as processing times may vary. If you’ve done this and still have not received your refund, contact us at [Insert Email] for further assistance.
Return Exceptions
We reserve the right to refuse returns or exchanges that do not meet our policy guidelines, including items that are worn, washed, damaged, or missing original tags and packaging.
Need Help?
For any questions or concerns about your order, please reach out to our customer service team at [email protected]. We’re happy to assist you!